Product Handling Info

Country of Origin
Items in catalog are hand-crafted in Vietnam. Carton, pallet and product markings are in accordance with USCBP guidelines.

Labeling
Each item is marked with a label listing the UPC, item number, outside diameter and country of origin.

Packaging
Each set is nested in double-walled carton boxes or wood crates with cardboard insulation. All orders are shrink wrapped and strapped on pallets fro secure handling.

Delivery
We ship by company truck or common carrier and deliveries are pre-paid with freight charges applied to the invoice. Delivery is limited to pallet placement at outside of store only. Please let us know if you require special accommodation or have a preferred carrier.

Liftgate Service
We offer complimentary liftgate delivery service for your convenience. Please let us know at time of order whether a forklift is available for pallet unloading or if a liftgate is required.

Pick Up
Pick up orders are welcome at our distribution center. Please schedule an appointment 48 hours in advance to ensure your order is ready upon arrival.

Damage
Please inspect all pallets for external damage. The driver should note any damage on the bill of lading, sign their name beside the notation and request a signature from store staff. If concealed damage is discovered after unpacking, please document with photos and/ or notes and call us immediately for an inspection.

Claims
We stand by the packaging, handling and delivery process of our planters to your store. Should damage occur, whether delivered by common carrier or company truck, please contact us directly to process all claims. We will promptly reimburse any damage to your complete satisfaction.